Refund Policy
This is a translation provided for convenience. If it differs from the Russian original, the Russian version prevails.
Last updated: Oct 27, 2026
This Policy describes the refund terms for the paid products of the “State Lab” service (the “Service”).
1. Digital nature of the product
The Service’s products (the big vision board, invite code packs, the subscription) are digital content that is generated individually from images uploaded by the user and provided electronically immediately after payment.
2. One-time payment
- If the finished board has not yet been downloaded, you may request a full refund within 14 days of payment by writing to support.
- If the board has already been downloaded in its original quality, no refund is issued, as the digital product is considered to have been provided in full.
3. Subscription
- You can cancel your subscription at any time in your dashboard or by writing to support — recurring charges will stop.
- A payment already made for the current paid period is non-refundable; access to the product is retained until the end of that period.
- If a charge was made in error (for example, a duplicate payment or a technical error on our side), we refund the money in full.
4. Invite code pack
A refund for a pack of 5 invite codes is possible if none of the codes in the pack has been activated yet. Once at least one code has been activated, the pack is considered used and is not eligible for a refund.
5. How to request a refund
Message us on Telegram with your account email and the payment date. We review requests and refund the money by the same method that was used for payment, within 5–10 business days.
6. Contact
For any questions about payments and refunds, message us on Telegram: